Upon
arrival of guests at our hotels for the coming months. will notice some changes
- additions to the operating procedures of the hotel which are designed to
minimize the risk and enhance the safety of guests and employees.
The
additional measures taken by our hotel, observing both the mandatory criteria
of the Health Protocols of our country and the optional recommendations, in
order to enhance the trust and safety of both our customers and staff include
the following:
Training
of hotel staff
• Training
of all staff in the observance of the new COVID-19 Health Protocols
Means of
personal protection
• Providing
personal protective equipment to all staff.
• Hand
antiseptics are available for guests and staff in all public areas
Distance
maintenance
•
Appropriate markings in all common areas
• Proper
arrangement of table seats in reception, restaurants, bar, swimming pool
Cleaning-disinfection
protocols
The hotel
has selected approved disinfectant preparations with virulent and bactericidal
action suitable for SARS-CoV-2.
Guest
rooms.
• Enhanced
cleaning and disinfection programs for the cleaning of guest rooms with special
emphasis on frequent contact points
• A steam
device is used to disinfect fabric surfaces.
• There is
discreet monitoring by Customer Management with symptoms for management.
• Frequent
cleaning of the room during the stay (avoid contact of cleaning staff with
possible case and further transmission).
• For
departures, 2 protocols apply:
o Normal
cleaning and waiting 24 hours before the room is available to a customer or
o
Meticulous cleaning - disinfection on the disputed rooms of the room and
bathroom.
o Opening
doors and windows for natural ventilation of the space daily.
•
Decorative objects are removed from the rooms.
Reception
• Check out
11 a.m. the check 15.00 pm
• For the
purposes of public health protection actions, the accommodation address keeps a
record of staff members and all persons staying at the hotel (name,
nationality, date of arrival and departure, contact details such as address,
telephone, e-mail), so that it is possible to communicate with close contacts
of any COVID-19 case, which may be identified a posteriori.
• There is
the care and safety provided in the General Regulation on Personal Data
Protection (GDPR) and all visitors and staff are informed that a record is kept
for reasons of public health protection.
• There is
also a recording and updating of the COVID-19 Event Book at the hotel
reception.
•
Plexiglass divider in the socket
• Appropriate
marking on the floor of the socket to keep distances
• Keys are
disinfected after each use
• POS
terminals are disinfected after each use
• Work
surfaces and common objects are disinfected during the shift and at every shift
change
• Full
medical kit available at the reception
• The
possibility of using contactless transactions is strengthened
• Customers
are informed of changes in services provided
Restaurant
operation
• The
buffet service is provided only by the restaurant staff
• Disposable linen is used in the restaurant
• Suitable tabletop distances
Food
safety
• In our
hotel, food preparation is performed by trained staff in compliance with HACCP
principles.
• Receipt
of goods by a specific staff member and always wearing the appropriate PPE.
• Adherence
to FIFO procedure (first in - first out).
• Keeping
the distances between the employees in the kitchen according to the requirements
of the health authorities.
• It is forbidden to enter the kitchen area for those who do not have a job. In case this cannot be avoided, the visitor is provided with appropriate personal protective equipment at the entrance of the kitchen.
Pool
operation
• Keeping
distances on sunbeds
•
Disinfection on sunbeds after each use
Our hotel
implements a management plan in case of a suspicious case of a visitor or
employee based on the Health Protocol of our country.
COVID-19
Suspected Case Management Plan
If a
visitor meets the COVID-19 case definition criteria, the following applies:
· The hotel
health manager communicates with the doctor who evaluates the incident. If
deemed necessary, a COVID-19 test is performed and if it is positive, EODY
(1135) is immediately informed of the impact of the case and instructions are
given to deal with it.
· It is
recommended in the suspicious case to remain in his room with the door of the
room closed.
· In a
patient who shows symptoms of a respiratory infection (cough, sneezing, runny
nose), a simple surgical mask and tissues are given immediately.
· If there
is a patient's attendant who wishes to stay close to him to care for him, the
attendant is given a simple surgical mask and is advised to wash his hands
whenever he comes in contact with the patient's secretions and definitely
before the attendant touches the patient. his face either eats or drinks.
· Avoid
entering the patient's room if there is no significant reason. If necessary, a
member of the hotel staff deals exclusively with a suspected case.
· Used
protective equipment should be disposed of in a dustbin and should not be
reused.
· After
disposing of protective equipment, hand washing follows.
· The
Management takes care that there is immediately accessible to the hotel staff
sufficient consumables for the prevention of infections: soap and water or
alcoholic hand cleaning solution, tissues, disposable surgical masks,
disposable gloves, thermometers, cleaning bags surfaces.
If an
employee meets the criteria for the COVID-19 case definition, the following
applies:
· The
health manager of the hotel communicates directly with the doctor or EODY for a
statement of the suspected case and instructions for dealing with it.
· It is recommended
in the suspected case to remain in a specific area with the door of the room
closed.
· In a
patient who shows symptoms of a respiratory infection (cough, sneezing, runny
nose), a simple surgical mask and tissues are given immediately.
· Research
is being done on possible exposure of other employees or customers and they are
asked to follow the instructions of EODY.
· All surfaces are disinfected with emphasis on the workplaces and the equipment used by the possible case.
The management of our hotel is committed to the full implementation of the Greek health protocol for the operation of hotels.
We wish you
a safe and pleasant stay in our hotel!
Emergency
phone +30 6983188386
Doctor
phone +30 6975517329
